Deskripsi Pekerjaan
Join the friendly team at Dr Clear Aligners as a Front Desk Receptionist! We are seeking a dedicated professional to manage our front office operations and ensure every patient feels welcomed and valued. As the first point of contact, you will play a vital role in the smooth running of our clinic. We are looking for an enthusiastic individual who thrives in a fast-paced healthcare environment and is committed to providing exceptional service. If you have strong organizational skills and a passion for patient care, this is the perfect opportunity to advance your career in the medical industry with a supportive and modern team.
Tanggung Jawab
- Greet and welcome patients warmly upon arrival, ensuring a positive first impression.
- Manage incoming phone calls and emails, routing them to the appropriate staff members promptly.
- Handle patient check-ins, update medical records, and verify patient insurance details.
- Maintain the cleanliness and organization of the reception area and waiting lounge.
- Schedule patient appointments and manage the daily clinic calendar efficiently.
- Assist with billing inquiries, process payments, and prepare daily reports.
- Provide general information to patients and visitors regarding clinic hours and services.
Kualifikasi
- Proven experience as a Receptionist, Front Desk Officer, or similar role in a medical or customer service setting.
- Strong computer literacy, including proficiency in Microsoft Office and practice management software.
- Excellent verbal and written communication skills with a friendly, professional demeanor.
- Ability to multitask effectively and prioritize tasks in a busy, fast-paced environment.
- High school diploma or equivalent qualification required.
- Previous knowledge of medical terminology is an advantage.
- Strong attention to detail and problem-solving abilities.