Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for delivering exceptional service? Telecom Concepts, Inc. is seeking a dynamic and organized Front Office Associate to serve as the face of our organization in Pasig City. As the first point of contact, you will play a pivotal role in ensuring our day-to-day operations run smoothly while providing an welcoming environment for all our clients and partners.
In this role, you will bridge the gap between our clients and our internal teams, managing inquiries, coordinating administrative tasks, and upholding the professional image of Telecom Concepts, Inc. If you possess excellent communication skills, a proactive mindset, and the ability to multitask in a fast-paced office environment, we would love to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for clients and visitors, ensuring a warm and professional reception.
- Manage front-desk operations, including answering incoming calls, emails, and directing inquiries to the appropriate departments.
- Maintain office organization by handling correspondence, filing systems, and inventory of office supplies.
- Coordinate scheduling for meetings, appointments, and client visits.
- Assist in day-to-day administrative tasks to support the overall operational efficiency of the office.
- Handle client concerns with a high degree of empathy and professionalism, ensuring quick resolution or escalation.
- Prepare reports and documentation as required by the management team.
Kualifikasi
- At least 1-2 years of experience in customer service, reception, or administrative support roles.
- Excellent verbal and written communication skills in both English and Filipino.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Professional demeanor and the ability to maintain composure under pressure.
- High school diploma or equivalent; a college degree in a relevant field is a plus.
- Strong problem-solving skills and a proactive, "can-do" attitude.