Deskripsi Pekerjaan
Are you passionate about hospitality and eager to create unforgettable experiences for guests in the breathtaking destination of Manggarai Barat? ESCAPE BAJO is looking for a dynamic, service-oriented Front Office Professional to join our team. In this role, you will be the face of our establishment, ensuring that every guest—whether visiting our hotel or relaxing in our cafe—receives top-tier service.
The ideal candidate is a natural problem solver with a warm personality and the ability to thrive in a fast-paced environment. You will play a crucial role in maintaining our high standards of guest satisfaction, managing daily check-ins, and handling guest inquiries with efficiency and grace. If you are professional, reliable, and excited to contribute to a vibrant team, we want to hear from you.
Tanggung Jawab
- Warmly welcome guests, handle check-in/check-out procedures, and provide information about hotel and cafe services.
- Act as the primary point of contact for guest inquiries, requests, and concerns, ensuring timely resolution.
- Manage reservation logs and coordinate with housekeeping and cafe staff to ensure room and service readiness.
- Handle guest complaints professionally, maintaining the establishment's reputation and ensuring guest retention.
- Monitor and process transactions accurately using our point-of-sale or hotel management system.
- Maintain a clean, organized, and inviting front desk area that reflects the brand identity of ESCAPE BAJO.
- Assist in promoting cafe specials and hotel amenities to enhance the overall guest experience.
Kualifikasi
- High school diploma or vocational degree in Hospitality, Tourism, or a related field.
- Minimum 1 year of experience in a front desk or customer service role within the hospitality industry.
- Excellent communication skills with proficiency in both Indonesian and English (conversational level is preferred).
- Strong interpersonal skills with a patient, empathetic, and service-oriented mindset.
- Ability to multitask and remain calm under pressure during peak hours.
- Basic computer literacy, including experience with hotel reservation software or Microsoft Office.
- Ability to work in flexible shifts, including weekends and public holidays.
- A proactive attitude towards learning and professional growth within the tourism sector.