Deskripsi Pekerjaan
Join our dynamic team at Bodies Bali as a Front Office Receptionist and become the face of our premier spa experience. In this pivotal role, you'll be the first point of contact for our valued guests, ensuring seamless check-in processes and delivering exceptional customer service that sets the tone for their entire wellness journey. Your warm hospitality and attention to detail will create memorable experiences while maintaining efficient operations behind the reception desk. We're seeking a professional who thrives in fast-paced environments and embodies our commitment to excellence in Bali's thriving hospitality industry.
As a key member of our front office team, you'll coordinate with therapists, manage appointment schedules, handle payments, and maintain a welcoming atmosphere. The ideal candidate will possess strong communication skills, cultural sensitivity to international guests, and the ability to multitask with grace under pressure. This full-time position offers competitive compensation and the opportunity to grow within a respected wellness brand in one of Indonesia's most sought-after destinations.
Tanggung Jawab
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Answer and direct incoming calls while managing appointment scheduling system
- Process payments and maintain accurate financial records
- Coordinate with therapy teams to ensure seamless guest transitions
- Handle guest inquiries and resolve concerns promptly
- Maintain organized reception area and front office documentation
- Assist with inventory management of reception supplies
- Collaborate with housekeeping and management teams
Kualifikasi
- Minimum 1 year experience in hotel/spa reception or customer service role
- Fluent in English and Bahasa Indonesia; additional languages valued
- Proficient in reservation systems and basic office software
- Exceptional interpersonal and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask in fast-paced environment
- Professional appearance and positive attitude
- Knowledge of Badung/Bali tourism industry preferred