Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering exceptional guest experiences? Butler Management is currently seeking a polished, energetic, and professional Front Office Receptionist to join our team in the heart of Kuta Utara, Bali.
As the first point of contact for our guests, you will play a pivotal role in setting the tone for their stay. We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and carries a 'service-first' mindset. If you are organized, tech-savvy, and ready to represent our brand with pride, we would love to meet you.
At Butler Management, we value our staff and provide a professional environment where you can grow your career within the thriving Bali tourism sector. Join us in creating memorable experiences for travelers from around the globe.
Tanggung Jawab
- Manage the front desk reception area, ensuring a warm, welcoming, and professional environment for all guests.
- Handle check-in and check-out procedures efficiently, ensuring all guest data is accurate and compliant with internal policies.
- Act as the primary point of contact for guest inquiries, providing detailed information about hotel services, facilities, and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas are prepared to high standards.
- Manage incoming calls, emails, and online booking inquiries with professionalism and courtesy.
- Process payments, issue invoices, and maintain daily cash flow reports with high accuracy.
- Handle guest feedback or complaints calmly and resolve issues effectively to maintain high levels of guest satisfaction.
Kualifikasi
- Minimum 1-2 years of experience in a front office, customer service, or receptionist role, preferably within the hospitality industry.
- Proficiency in English and Indonesian (additional languages are a significant advantage).
- Strong computer literacy, including familiarity with hotel management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, public holidays, and rotating shifts as required by the property.
- Exceptional interpersonal and communication skills with a polished and professional appearance.
- Ability to multitask, prioritize tasks, and remain composed under pressure.
- Strong organizational skills and high attention to detail.