Deskripsi Pekerjaan
Join the esteemed Siloam Hospitals Group, a leading name in healthcare in Indonesia, as a Front Office Staff. In this pivotal role, you will serve as the first point of contact for patients, setting the tone for their entire hospital experience. We are looking for a dedicated and professional individual who possesses a strong passion for customer service and administrative excellence. You will be responsible for managing the front desk operations, ensuring that every patient interaction is handled with care, efficiency, and warmth.
Your daily responsibilities will include managing patient inquiries via phone and email, assisting with check-in and check-out procedures, and maintaining accurate records using our Electronic Health Records (EHR) systems. You will also collaborate closely with various medical departments to facilitate seamless operations. By joining Siloam Hospitals Group, you will become part of a dynamic team dedicated to improving lives and delivering world-class healthcare services. We offer a supportive work environment where your contributions are valued, and there are ample opportunities for professional growth. We prioritize a safe, inclusive, and professional atmosphere for both our staff and patients.
Tanggung Jawab
- Greet and welcome patients and visitors with a professional and friendly demeanor.
- Manage incoming phone calls, emails, and walk-ins efficiently, routing them to the appropriate departments.
- Update and maintain patient records in the Electronic Health Records (EHR) system accurately.
- Assist with check-in and check-out processes to ensure a seamless patient experience.
- Prepare daily reports and manage correspondence regarding patient inquiries.
- Coordinate with medical departments to schedule appointments and manage patient flow.
- Ensure the front office area is tidy, organized, and welcoming.
Kualifikasi
- Diploma or Bachelor’s degree in any field.
- Previous experience in a hospital or healthcare setting is preferred.
- Proficiency in Microsoft Office Suite, with advanced skills in Excel.
- Strong communication and interpersonal skills in English and Bahasa Indonesia.
- Ability to work in a fast-paced environment with attention to detail.
- Basic understanding of EHR systems and hospital operations.