Deskripsi Pekerjaan
Join People Advantage as a Frontline & Administrative Officer and become the face of our organization! This dynamic role combines customer engagement with essential administrative functions to deliver seamless services to our members. You'll be at the heart of our operations, managing both physical counter interactions and digital registry systems to ensure efficient service delivery. Perfect for detail-oriented professionals who thrive in fast-paced environments, this position offers valuable experience in public service coordination and operational excellence.
As a key member of our team, you'll contribute to creating positive member experiences while maintaining accurate documentation and supporting organizational processes. The role provides an excellent opportunity to develop versatile skills in customer relations, digital service platforms, and administrative management within a supportive team environment.
Tanggung Jawab
- Deliver exceptional customer service at physical counters and through digital channels
- Manage and process registry applications, registrations, and documentation
- Maintain accurate records and digital databases with strict confidentiality
- Handle member inquiries, complaints, and provide timely resolutions
- Coordinate administrative tasks including data entry, filing, and reporting
- Support digital service implementation and system optimization
- Ensure compliance with organizational policies and regulatory requirements
- Collaborate with cross-functional teams to enhance service efficiency
Kualifikasi
- High school diploma or equivalent; additional qualifications in administration preferred
- Minimum 1 year experience in frontline customer service or administrative support
- Proficiency in Microsoft Office Suite and digital registry systems
- Excellent communication and interpersonal skills with a service-oriented mindset
- Strong organizational abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Basic knowledge of data privacy and administrative protocols
- Positive attitude and ability to work independently and collaboratively