Deskripsi Pekerjaan
Join Dana Purna Investama as our Frontline Representative and become the welcoming face of our dynamic retail and consumer products team. This pivotal role combines exceptional customer engagement with seamless appointment management to deliver outstanding client experiences. You'll be instrumental in building lasting relationships while maintaining our company's professional reputation in Palangkaraya. The ideal candidate thrives in fast-paced environments where attention to detail and proactive communication drive customer satisfaction. This position offers growth opportunities within Indonesia's expanding retail sector and competitive compensation reflecting the importance of this customer-facing role.
Tanggung Jawab
- Serve as the primary point of contact for customers and visitors, ensuring professional interactions
- Efficiently manage and coordinate client appointments through scheduling systems
- Handle customer inquiries with solutions-oriented approach and product knowledge
- Maintain organized reception area and administrative documentation
- Collaborate with cross-functional teams to resolve customer issues promptly
- Process transactions and maintain accurate customer records
- Represent company values through consistent brand-aligned communication
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or reception roles
- Excellent verbal communication and interpersonal skills
- Proficiency in appointment scheduling software and MS Office Suite
- Ability to multitask in fast-paced retail environments
- Strong organizational skills and attention to detail
- Professional appearance and demeanor
- Basic knowledge of retail/consumer products industry