Deskripsi Pekerjaan
Are you a compassionate individual with a passion for wellness and Traditional Chinese Medicine (TCM)? We are looking for a dedicated and organized TCM Clinic Front Desk / Physician Assistant to join our team in Petaling Jaya. In this dual-role position, you will serve as the first point of contact for our patients, ensuring they receive a warm, professional welcome while providing essential support to our physicians during consultations and treatments.
We pride ourselves on creating a healing environment. The ideal candidate will be a multi-tasker who thrives in a fast-paced clinic setting, possesses excellent communication skills, and has a genuine interest in supporting patient health journeys. If you are detail-oriented, reliable, and eager to grow within the healthcare industry, we invite you to apply.
Tanggung Jawab
- Manage front desk operations, including patient registration, appointment scheduling, and phone inquiries.
- Assist physicians in the consultation room, including preparing treatment equipment and organizing medical records.
- Handle patient billing, payment processing, and end-of-day reports accurately.
- Maintain high standards of clinic hygiene and ensure treatment rooms are clean and stocked.
- Provide empathetic communication to patients regarding treatment schedules and TCM post-consultation advice.
- Manage inventory of herbal medicines and clinic supplies.
- Ensure smooth patient flow to minimize waiting times and maximize clinical efficiency.
Kualifikasi
- Minimum SPM/STPM/Diploma qualification or equivalent.
- Previous experience in a clinic, medical, or customer service environment is highly preferred.
- Strong command of English, Malay, and Chinese (Mandarin/Cantonese) to communicate effectively with diverse patients.
- Basic computer literacy, including proficiency in Microsoft Office and clinic management software.
- A professional, warm, and friendly demeanor with a genuine passion for patient care.
- Able to work independently and as part of a collaborative clinical team.
- Reliable, punctual, and highly organized with strong attention to detail.