Deskripsi Pekerjaan
Join The Fullerton Hotels and Resorts as our Fullerton Shop Manager and lead the retail experience at one of Singapore's most prestigious destinations. You'll transform our Gift Shop into a premier shopping destination by curating exceptional merchandise, delivering world-class customer service, and driving sales growth in a luxury hospitality environment. This role requires a strategic leader who can blend retail excellence with the refined elegance expected by our discerning clientele while managing daily operations with precision.
The ideal candidate will thrive in a dynamic setting where attention to detail and client relationship management are paramount. You'll collaborate with procurement teams to source unique products, develop engaging visual merchandising displays, and mentor staff to exceed sales targets. This position offers the opportunity to represent The Fullerton's legacy of sophistication while contributing to the vibrant Singapore tourism landscape.
Tanggung Jawab
- Oversee all daily gift shop operations including inventory management, staffing, and financial performance
- Develop and execute sales strategies to achieve revenue targets while maintaining premium brand positioning
- Train and supervise retail staff to ensure exceptional customer service standards and product knowledge
- Coordinate with procurement teams for vendor selection, negotiation, and product sourcing
- Design compelling visual merchandising displays that align with seasonal themes and luxury aesthetics
- Analyze sales data to identify trends and implement promotional campaigns
- Ensure compliance with retail standards, security protocols, and brand guidelines
- Build relationships with high-value clients to drive repeat business and loyalty programs
Kualifikasi
- Minimum 5 years retail management experience with preference in luxury hospitality or premium retail
- Proven track record in sales target achievement and inventory optimization
- Strong leadership skills with experience in staff training and performance management
- Expertise in visual merchandising and point-of-sale systems
- Exceptional communication skills with ability to engage diverse clientele
- Degree in Business Administration, Retail Management, or equivalent certification
- Proficiency in retail analytics tools and inventory management software
- Fluency in English with additional language skills advantageous