Deskripsi Pekerjaan
Are you looking for an exciting opportunity to kickstart your career in the BPO industry? Foundever is currently hiring a US Payroll Agent to join our dynamic team in Metro Manila. In this pivotal role, you will be responsible for providing exceptional customer experiences by addressing payroll-related queries and concerns from US clients. You will also handle and respond to escalated issues, ensuring that our clients' payroll operations run smoothly, accurately, and efficiently. We are thrilled to offer a PHP 20,000 new hire incentive for successful applicants!
As a Payroll Agent, you will act as the bridge between the finance department and the employees, ensuring the accurate and timely processing of payroll data. Your daily responsibilities will include verifying payroll information, answering complex questions regarding tax deductions and payslips, and resolving escalated customer escalations. We are looking for individuals who possess a high level of attention to detail, strong problem-solving skills, and the ability to thrive in a fast-paced, target-driven environment. If you have 6 months of financial experience and are looking for a rewarding role with a global leader, this is the perfect place for you to grow your professional skills and advance your career. Join us in delivering excellence and making a difference in the lives of our customers every day.
As a Payroll Agent, you will act as the bridge between the finance department and the employees, ensuring the accurate and timely processing of payroll data. Your daily responsibilities will include verifying payroll information, answering complex questions regarding tax deductions and payslips, and resolving escalated customer escalations. We are looking for individuals who possess a high level of attention to detail, strong problem-solving skills, and the ability to thrive in a fast-paced, target-driven environment. If you have 6 months of financial experience and are looking for a rewarding role with a global leader, this is the perfect place for you to grow your professional skills and advance your career. Join us in delivering excellence and making a difference in the lives of our customers every day.
Tanggung Jawab
- Process and verify US payroll data with a high degree of accuracy and within strict deadlines.
- Respond to customer inquiries regarding payroll status, deductions, and pay slips via various communication channels.
- Handle and resolve escalated customer escalations and complaints professionally and promptly.
- Ensure strict compliance with US payroll regulations, company policies, and data privacy standards.
- Collaborate with the finance and HR teams to troubleshoot and resolve payroll discrepancies.
- Maintain accurate and up-to-date records of all payroll transactions and communications.
- Identify process improvements to enhance the overall customer experience and efficiency.
Kualifikasi
- Minimum of 6 months of experience in finance, accounting, or a related field (BPO experience is a plus).
- High school diploma or Bachelor's degree in Finance, Accounting, or Business Administration.
- Strong English communication skills, both written and verbal, with a neutral accent preferred.
- Basic understanding of US payroll concepts, tax laws, and regulations.
- Proficiency in Microsoft Office Suite, specifically Excel.
- Detail-oriented with a strong focus on accuracy and data integrity.
- Ability to work in a fast-paced BPO environment and meet performance targets.