Deskripsi Pekerjaan
Are you a seasoned professional with a passion for marketplace safety and operational excellence? ByteDance is seeking a Global E-Commerce - Moderation Quality Program Manager to join our Governance and Experience (GNE) team in Santa Ana, Metro Manila. In this high-impact role, you will be instrumental in upholding the integrity of our global e-commerce ecosystem, ensuring a safe, trustworthy, and seamless experience for millions of users.
You will lead initiatives to optimize moderation workflows, analyze quality performance data, and implement strategic improvements that protect our platform. This position offers a unique opportunity to shape the future of e-commerce moderation within one of the world's most innovative technology companies.
Tanggung Jawab
- Design, implement, and manage comprehensive quality assurance programs for e-commerce content moderation.
- Analyze moderation data to identify systemic gaps and performance trends, providing actionable insights to cross-functional stakeholders.
- Develop and refine standard operating procedures (SOPs) to ensure consistent, high-quality decision-making across global teams.
- Collaborate with Product and Engineering teams to integrate automated tools that enhance moderation accuracy and efficiency.
- Conduct regular quality audits and feedback sessions to maintain high compliance standards and service levels.
- Lead strategic projects aimed at improving buyer and seller trust through enhanced policy enforcement.
- Mentor and guide operational team members on quality standards and best practices.
Kualifikasi
- Bachelor’s degree in Business, Operations, Data Analytics, or a related field.
- Minimum 5+ years of experience in quality management, trust and safety, or e-commerce operations.
- Strong analytical mindset with proficiency in data visualization tools (e.g., Tableau, PowerBI) and Excel.
- Proven ability to manage complex programs in a fast-paced, global, and highly ambiguous environment.
- Excellent communication and stakeholder management skills with the ability to influence cross-functional teams.
- Deep understanding of content moderation lifecycles and marketplace safety challenges.
- Experience working in large-scale tech companies or international e-commerce platforms is highly preferred.