Deskripsi Pekerjaan
Join Xtendops in Cebu as a Green Belt Process Excellence professional and lead the charge in operational transformation. We are seeking a data-driven and detail-oriented individual who is passionate about optimizing business processes to drive efficiency and quality. In this role, you will act as a strategic partner to management, applying Lean Six Sigma methodologies to eliminate waste, reduce costs, and enhance service delivery within our dynamic environment.
As a Green Belt specialist, you will own the end-to-end process improvement lifecycle. This includes conducting rigorous root cause analysis, leading cross-functional Kaizen events, and implementing sustainable solutions that yield measurable results. You will have the opportunity to mentor team members on quality standards and collaborate with various departments to align process goals with the company's broader strategic objectives. If you are looking for a challenging role where your analytical skills can directly impact business performance, this is the perfect opportunity for you.
Tanggung Jawab
- Lead and facilitate continuous improvement projects using Lean Six Sigma DMAIC methodologies (Define, Measure, Analyze, Improve, Control).
- Analyze complex business processes to identify bottlenecks, inefficiencies, and areas for optimization.
- Develop and implement process maps, flowcharts, and standard operating procedures (SOPs) to ensure consistency.
- Conduct root cause analysis (RCA) to resolve quality issues and prevent recurrence.
- Train and mentor operational teams on quality standards and process adherence.
- Monitor KPIs and performance metrics to track the success of improvement initiatives.
- Prepare detailed reports and presentations to communicate findings and progress to stakeholders.
Kualifikasi
- Certified Green Belt in Six Sigma or equivalent professional certification required.
- Bachelor’s degree in Business Administration, Engineering, Industrial Management, or a related field.
- Proven experience in process improvement, operations management, or quality assurance within a customer service or contact center environment.
- Strong analytical skills with proficiency in data analysis tools such as Microsoft Excel, SQL, or Tableau.
- Excellent problem-solving abilities and the capacity to think critically under pressure.
- Strong verbal and written communication skills with the ability to influence and lead cross-functional teams.
- Knowledge of Lean manufacturing principles and quality management systems.