Deskripsi Pekerjaan
Join McDonald's as a Guest Experience Leader (GEL) at our vibrant Imago Shopping Mall location in Kota Kinabalu! As a key member of our leadership team, you'll drive exceptional customer experiences while maintaining McDonald's legendary service standards. This role offers the opportunity to develop leadership skills in a dynamic fast-food environment, managing front-of-house operations and mentoring staff to deliver memorable dining experiences. Located in Sabah's premier shopping destination, this position combines career growth with Malaysia's rich cultural diversity. McDonald's provides comprehensive training, career advancement opportunities, and a supportive team culture focused on excellence and innovation.
Tanggung Jawab
- Lead and mentor front-of-house staff to deliver exceptional customer service
- Ensure compliance with McDonald's operational standards and hygiene protocols
- Train new employees on product knowledge and service procedures
- Resolve customer inquiries and complaints efficiently
- Monitor daily operations to optimize workflow and service quality
- Coordinate with kitchen and management teams for seamless operations
- Implement promotional activities to enhance customer engagement
Kualifikasi
- Minimum 2 years experience in team leadership or supervisory role
- Strong customer service orientation with problem-solving skills
- Ability to work flexible hours including weekends and holidays
- Basic understanding of food safety and hygiene standards
- Excellent communication and interpersonal abilities
- Proficiency in English and Bahasa Malaysia
- Experience in retail or food service industry preferred