Deskripsi Pekerjaan
Join McDonald's Mont Kiara as a Guest Experience Partner (GEP) and become the heart of our customer service team! We're seeking enthusiastic individuals who thrive in fast-paced environments and share our passion for creating memorable dining experiences. As a GEP, you'll be the first point of contact for our valued guests, ensuring every interaction exceeds expectations through genuine warmth and efficiency. This role offers comprehensive training, career growth opportunities within McDonald's global network, and a vibrant team culture that celebrates diversity and inclusion. Enjoy competitive benefits, flexible scheduling options, and the satisfaction of contributing to a world-class brand. If you're ready to launch your career in hospitality while developing transferable skills in customer relations, teamwork, and operational excellence, apply today!
Tanggung Jawab
- Deliver exceptional customer service by greeting guests warmly and addressing inquiries promptly
- Process orders accurately through POS systems while maintaining order flow efficiency
- Ensure cleanliness and hygiene standards in dining areas, front counters, and restrooms
- Resolve customer concerns with empathy and solution-oriented approaches
- Collaborate with kitchen and support teams to maintain seamless service operations
- Execute upselling strategies to enhance guest satisfaction and revenue
- Adhere strictly to food safety protocols and brand standards
Kualifikasi
- Minimum SPM qualification or equivalent education
- Strong communication skills in Bahasa Malaysia and English
- Ability to work efficiently in high-pressure environments
- Basic numeracy and cash handling proficiency
- Positive attitude with service-oriented mindset
- Physical stamina to stand for extended periods
- Availability to work flexible shifts including weekends and public holidays