Deskripsi Pekerjaan
Are you a vibrant, customer-centric professional with a passion for excellence? We are seeking a dedicated Guest Relations Executive to join our premium salon environment in the heart of Kota Kinabalu. In this pivotal front-desk role, you will serve as the face of our brand, ensuring every guest experiences world-class hospitality from the moment they step through our doors.
The ideal candidate possesses a polished professional demeanor, excellent communication skills, and an innate ability to anticipate guest needs. You will be responsible for managing the salon’s workflow, coordinating bookings, and maintaining a welcoming, organized, and sophisticated atmosphere. If you take pride in providing exceptional service and thrive in a fast-paced retail and beauty environment, we would love to meet you.
Tanggung Jawab
- Manage the front desk reception area with a warm, professional, and welcoming attitude.
- Handle incoming guest inquiries, salon appointments, and scheduling via phone, email, and walk-ins.
- Provide detailed information regarding salon services, packages, and premium retail products.
- Maintain a pristine and organized reception area that reflects the brand's high standards.
- Process payments accurately and handle daily administrative record-keeping.
- Act as the first point of contact to address and resolve guest feedback with grace and efficiency.
- Coordinate with stylists and technical staff to ensure smooth guest transitions and salon flow.
Kualifikasi
- Previous experience in a reception, guest relations, or high-end retail environment is preferred.
- Exceptional verbal and written communication skills in English and Malay (Mandarin is an added advantage).
- Strong proficiency in basic computer skills and appointment management software.
- Ability to multitask in a busy professional setting while maintaining a calm, friendly demeanor.
- Strong problem-solving skills and a proactive approach to guest satisfaction.
- Professional appearance and a commitment to maintaining salon image standards.
- Availability to work flexible hours, including weekends and public holidays as required by salon operations.