Deskripsi Pekerjaan
Join PT. Harmoni Cakrawala Bali as a Guest Relations Officer and become the heart of our guest experience! In this dynamic role, you'll be the first point of contact for our valued guests, ensuring their journey starts and ends with exceptional service. You'll manage guest inquiries, handle seamless check-in/check-out processes, and provide personalized support to create unforgettable moments. As a brand ambassador, you'll anticipate needs, resolve concerns promptly, and maintain detailed guest preference records to deliver tailored experiences. This position offers the opportunity to work in Bali's vibrant hospitality scene while developing critical customer service and problem-solving skills in a supportive environment.
Tanggung Jawab
- Manage guest requests and inquiries with professionalism and efficiency
- Handle seamless check-in and check-out procedures
- Provide personalized support to create memorable guest experiences
- Coordinate with housekeeping, maintenance, and F&B departments
- Maintain accurate guest records and preference databases
- Resolve guest complaints and issues proactively
- Assist with special arrangements and requests (transportation, tours, etc.)
- Conduct regular guest satisfaction follow-ups
Kualifikasi
- Minimum 1 year experience in customer service or hospitality role
- Excellent verbal communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in property management systems
- Fluency in Bahasa Indonesia and English; other languages valued
- Ability to work flexible schedules including evenings/weekends
- Proven track record of delivering exceptional guest service
- Knowledge of local attractions and services in Bali