Deskripsi Pekerjaan
Join the prestigious Garuda Wisnu Kencana Cultural Park as a Guest Relations Supervisor and become the cornerstone of our visitor experience! Located in the heart of Bali's tourism hub, you'll lead a dynamic team dedicated to delivering exceptional service to thousands of international and domestic visitors. This pivotal role combines strategic oversight with hands-on leadership, ensuring seamless operations while maintaining the highest standards of hospitality. You'll be the face of our cultural landmark, resolving complex guest inquiries with grace and professionalism while implementing innovative service improvements. With competitive compensation and the opportunity to work in Bali's most iconic cultural destination, this position offers unparalleled career growth in the tourism industry. If you're passionate about creating memorable visitor experiences and thrive in a fast-paced environment, we invite you to apply and shape the future of guest excellence at GWK.
Tanggung Jawab
- Supervise daily guest relations operations, including staff scheduling, performance monitoring, and service quality assurance
- Lead a team of guest relations officers in delivering exceptional customer service across all park facilities
- Handle escalated guest complaints and feedback, implementing solutions to enhance visitor satisfaction
- Coordinate with multiple departments to ensure seamless communication regarding events, activities, and facility updates
- Develop and maintain comprehensive operational procedures for guest interactions and emergency protocols
- Train and mentor staff on cultural sensitivity, service standards, and destination knowledge
- Conduct regular audits of service points and implement improvements based on guest experience metrics
Kualifikasi
- Minimum 3 years of experience in customer service or guest relations, with 1+ years in a supervisory role
- Proven track record in team leadership and staff development within hospitality/tourism
- Fluency in English and Bahasa Indonesia; additional language skills highly valued
- Strong problem-solving abilities with experience handling diverse guest scenarios
- Deep knowledge of Bali's tourism landscape and cultural attractions preferred
- Exceptional communication skills with ability to train and motivate teams
- Proficiency in customer service software and MS Office suite
- High school diploma; hospitality management certification advantageous