Deskripsi Pekerjaan
Lead Operational Excellence at SAMASI's East Java Agency
We are seeking a seasoned Head of Operations to spearhead our agency's operational functions in Surabaya. In this pivotal role, you will oversee branch operations, manage services for both foreign and domestic vessels, and ensure strict regulatory compliance. Your leadership will drive coordination across teams while maintaining exceptional customer satisfaction standards in the maritime logistics sector.
The ideal candidate brings 6+ years of supervisory experience and a proven ability to optimize operational workflows. You'll implement process improvements, manage compliance protocols, and serve as the primary liaison between clients and operational teams. This position offers the opportunity to shape the future of maritime agency services in East Java.
Tanggung Jawab
- Supervise daily branch operations and vessel service activities
- Ensure compliance with maritime regulations and industry standards
- Coordinate between departments to maintain operational efficiency
- Monitor and enhance customer satisfaction metrics
- Implement and improve operational procedures
- Lead and develop the operations team
- Manage budget allocation and operational expenses
- Prepare regular performance reports for senior management
Kualifikasi
- Minimum 6 years of supervisory experience in operations/logistics
- Proven track record in maritime agency or vessel services
- Strong knowledge of compliance regulations (customs, port authorities)
- Excellent leadership and team management abilities
- Experience with budget management and KPI monitoring
- Problem-solving skills for operational challenges
- Bachelor's degree in Logistics, Maritime, or Business Administration
- Proficiency in operational management software