Deskripsi Pekerjaan
Join Superb Clinic's frontline healthcare support team as a Hotline Administrator! We're seeking a dedicated professional to deliver exceptional patient experiences through our telehealth services. In this vital role, you'll be the first point of contact for patients seeking medical guidance, appointment scheduling, and clinic information. We offer a competitive compensation package including comprehensive health insurance and ongoing professional development opportunities to support your career growth. Our modern facilities and patient-centered approach make Superb Clinic an ideal workplace for healthcare professionals passionate about making a difference. If you thrive in fast-paced environments and possess excellent communication skills, we encourage you to apply and become part of our award-winning healthcare delivery system.
Tanggung Jawab
- Manage incoming patient inquiries via phone, email, and digital platforms with empathy and professionalism
- Schedule and coordinate medical appointments efficiently using clinic management systems
- Provide accurate information regarding services, insurance coverage, and clinic protocols
- Maintain detailed patient records and documentation in compliance with healthcare regulations
- Collaborate with medical teams to resolve complex patient issues and escalate concerns appropriately
- Monitor call metrics and identify opportunities for improving patient service quality
- Support patient registration processes and verify insurance eligibility
Kualifikasi
- Minimum 2 years of customer service or administrative experience in healthcare setting
- Fluency in Bahasa Indonesia and English (written and spoken)
- Proficiency in office software (MS Office) and healthcare management systems
- Certification in healthcare administration or medical terminology preferred
- Exceptional communication skills with ability to handle sensitive situations
- Strong organizational abilities and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Understanding of patient confidentiality and healthcare compliance standards