Deskripsi Pekerjaan
Are you looking to kickstart your professional career in one of the world's leading global customer experience organizations? Foundever is currently hiring motivated individuals for a Healthcare Representative position in Metro Manila. This is an exceptional opportunity for Bachelorâs degree holders who are looking to transition into the corporate worldâno BPO experience is required!
As a Healthcare Representative, you will serve as the voice of our brand, providing world-class support to our clients. You will be responsible for handling inquiries, resolving complex issues, and ensuring that every customer receives the highest standard of service. We provide comprehensive training to ensure you have the tools to succeed, even if you are new to the industry. Join our diverse, high-performing team and build a rewarding career path with Foundever.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism.
- Address and resolve escalated customer concerns to ensure high satisfaction rates.
- Maintain accurate records of customer interactions within our CRM system.
- Collaborate with internal departments to troubleshoot complex healthcare-related issues.
- Stay updated on product knowledge and service policies to provide accurate information.
- Meet or exceed established quality, productivity, and customer satisfaction metrics.
- Contribute to a positive team environment by sharing insights and best practices.
Kualifikasi
- Must possess a Bachelorâs Degree in any field.
- Fresh graduates are highly encouraged to apply.
- Strong verbal and written English communication skills.
- Ability to remain calm and professional under pressure.
- Good analytical and problem-solving capabilities.
- Willingness to work in shifting schedules, including weekends and holidays.
- Basic computer literacy and ability to multitask effectively.
- A proactive attitude and a desire to provide excellent customer service.