Deskripsi Pekerjaan
Join our dynamic team as a Help Desk Specialist and become the welcoming face of Polystar General Services, Inc.! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges efficiently. This role offers competitive compensation, clear career advancement pathways, and a supportive work-life balance environment. As our first point of contact for technical inquiries, you'll play a crucial role in maintaining operational excellence across our organization.
Our ideal candidate thrives in fast-paced environments and possesses strong problem-solving abilities. You'll be instrumental in troubleshooting hardware/software issues, guiding users through technical processes, and ensuring seamless IT operations. We value proactive communicators who can translate complex technical concepts into clear, actionable solutions for diverse stakeholders.
At Polystar General Services, we invest in your growth through continuous learning opportunities and a collaborative culture. If you're passionate about technology and customer service excellence, this position offers the perfect platform to develop your expertise while making tangible contributions to our team's success.
Tanggung Jawab
- Provide responsive technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve system malfunctions using troubleshooting methodologies
- Install, configure, and maintain computer systems and network equipment
- Document all interactions and resolutions in service management systems
- Train users on new technologies and best practices
- Collaborate with IT team to escalate complex technical issues
- Monitor system performance and report potential vulnerabilities
Kualifikasi
- High school diploma or equivalent; college degree in IT preferred
- Minimum 1 year experience in help desk or technical support role
- Proficiency in Windows OS, Microsoft Office Suite, and network troubleshooting
- Strong customer service orientation with excellent communication skills
- Ability to work independently with minimal supervision
- Basic knowledge of cybersecurity protocols
- Experience with service desk software (e.g., Jira, ServiceNow)