Deskripsi Pekerjaan
Join JLL's dynamic team as a Helpdesk/Admin Specialist, where you'll serve as the central hub for campus facilities service requests, administrative operations, and exceptional customer service. This pivotal role demands a proactive problem-solver who can efficiently coordinate between departments, resolve technical and administrative issues, and maintain seamless daily operations. You'll be instrumental in supporting our corporate environment by managing service tickets, streamlining workflows, and delivering outstanding support to employees and clients alike. The ideal candidate combines technical aptitude with stellar interpersonal skills to ensure all facilities and administrative needs are addressed promptly and professionally. This position offers an opportunity to grow within a global real estate leader while making tangible impacts on workplace efficiency and employee satisfaction.
Tanggung Jawab
- Manage and prioritize campus facilities service requests through ticketing systems
- Provide comprehensive administrative support including scheduling, documentation, and office coordination
- Deliver exceptional customer service via phone, email, and in-person interactions
- Coordinate with maintenance teams to resolve facility-related issues promptly
- Maintain accurate records of service requests, resolutions, and inventory
- Assist in onboarding processes and new employee orientation
- Implement and improve administrative workflows for operational efficiency
Kualifikasi
- Associate's degree in Business Administration or related field (or equivalent experience)
- Minimum 2 years in helpdesk, administrative support, or customer service role
- Proficiency in Microsoft Office Suite and ticketing systems (e.g., ServiceNow)
- Exceptional verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize in fast-paced environments
- Experience in facilities coordination preferred