Deskripsi Pekerjaan
Are you a passionate IT professional looking to join one of the fastest-growing technology companies in Southeast Asia? Shopee is seeking a dedicated Helpdesk Engineer to join our Engineering and Technology team in Jakarta. In this role, you will be the backbone of our internal IT operations, ensuring that our engineers and office staff have the reliable infrastructure and support they need to maintain our market-leading platform.
As a Helpdesk Engineer at Shopee, you will work in a fast-paced environment where innovation and efficiency are prioritized. You will not just be solving tickets; you will be an integral part of the team responsible for scaling our technical support services. This is an exceptional opportunity to gain exposure to high-scale e-commerce systems, enhance your troubleshooting skills, and grow your career within a global tech ecosystem.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network issues for local and remote employees.
- Manage the deployment, configuration, and maintenance of laptops, peripherals, and office infrastructure.
- Troubleshoot and resolve incidents related to corporate operating systems (Windows, macOS, Linux) and proprietary internal tools.
- Administer user accounts and access rights across various enterprise applications and cloud-based platforms.
- Monitor and maintain IT assets, ensuring accurate inventory management and hardware lifecycle tracking.
- Collaborate with the IT Infrastructure team to document technical solutions and contribute to the internal knowledge base.
- Assist in the execution of IT projects, including office moves, system upgrades, and network improvements.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of professional experience in an IT Helpdesk or Technical Support role.
- Strong working knowledge of Windows and macOS environments and office productivity suites.
- Experience with Active Directory, Microsoft 365, or similar cloud-based identity management systems.
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN troubleshooting.
- Strong analytical and problem-solving skills with a customer-centric mindset.
- Ability to communicate effectively in English and Bahasa Indonesia.
- Experience in an e-commerce or high-growth technology startup environment is a plus.