Deskripsi Pekerjaan
Join our dynamic IT team as a Helpdesk Network Engineer at PT Karya Solusi Prima Sejahtera! We're seeking a technically skilled professional to provide essential network support and ensure seamless IT operations across our organization. In this role, you'll be the first point of contact for resolving network-related issues, maintaining system stability, and delivering exceptional user experiences. If you're passionate about troubleshooting, network administration, and customer service, this opportunity is perfect for you.
Our ideal candidate combines technical expertise with outstanding communication skills to diagnose and resolve network problems efficiently. You'll work with cutting-edge technologies while collaborating with cross-functional teams to implement network solutions. This position offers growth opportunities in a supportive environment where your contributions directly impact our digital infrastructure.
Tanggung Jawab
- Provide first-level technical support for network connectivity, hardware, and software issues
- Diagnose and resolve network-related problems including LAN/WAN configurations, VPN access, and wireless connectivity
- Install, configure, and maintain network equipment including routers, switches, and access points
- Document network configurations, incidents, and solutions in IT service management systems
- Collaborate with senior engineers on network optimization projects and security implementations
- Train end-users on network protocols, security best practices, and troubleshooting techniques
- Monitor network performance using diagnostic tools and proactively address potential issues
Kualifikasi
- Minimum D3/S1 degree in Telecommunication Engineering, Information Technology, or related field
- Proven experience in network administration and helpdesk support (1-3 years)
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and network security protocols
- Proficiency in network diagnostic tools (Wireshark, Ping, Traceroute) and remote access software
- Excellent verbal and written communication skills in Bahasa Indonesia
- Customer-focused approach with ability to explain technical concepts to non-technical users
- Relevant certifications (e.g., CCNA, Network+) preferred
- Ability to work independently and under pressure while maintaining service quality