Deskripsi Pekerjaan
Join Concentrix, a global leader in customer experience solutions, as a Home Security Customer Service Representative in Iloilo City! This exciting full-time opportunity offers competitive compensation of up to ₱20,500/month, providing exceptional career growth in the dynamic call center industry. You'll be the vital link between homeowners and peace of mind, handling inquiries, troubleshooting security systems, and delivering exceptional support through multiple communication channels.
Concentrix invests heavily in employee development, offering comprehensive training on cutting-edge security technology and customer service best practices. Our supportive environment fosters professional advancement while maintaining a healthy work-life balance. This role is perfect for individuals with strong communication skills and a passion for helping others secure their homes and families.
By joining our team, you'll gain exposure to global security systems, build valuable technical expertise, and contribute to making communities safer. With our industry-leading benefits package and clear career progression paths, Concentrix is your gateway to long-term success in the customer service field.
Tanggung Jawab
- Handle inbound/outbound calls regarding home security installations, maintenance, and emergency support
- Diagnose technical issues with security systems and provide step-by-step troubleshooting guidance
- Process service orders, schedule technician appointments, and manage customer documentation
- Maintain detailed records of customer interactions in CRM systems and ensure data accuracy
- Meet/exceed performance metrics for call handling time, first-contact resolution, and customer satisfaction
- Collaborate with technical teams to resolve complex security system issues
- Identify upsell opportunities for additional security services and products
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 6 months customer service or call center experience
- Strong verbal communication skills with clear articulation in English and Filipino
- Basic computer literacy and ability to navigate multiple software systems
- Empathetic problem-solving approach with conflict resolution abilities
- Ability to work flexible shifts including evenings, weekends, and holidays
- Willingness to complete company-provided technical certification programs