Deskripsi Pekerjaan
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the bustling city, guests can retreat to our comfortable accommodations and world-class amenities. As a Housekeeping Supervisor at Accor, you'll play a crucial role in maintaining the exceptional standards that our guests expect and deserve.
We are seeking a dedicated and experienced Housekeeping Supervisor to lead our housekeeping team. In this role, you will be responsible for ensuring all guest rooms and public areas are maintained to the highest standards of cleanliness and presentation. You'll oversee daily operations, manage staff performance, and coordinate with other departments to ensure seamless service delivery.
Accor is a world-leading hospitality company with a portfolio of brands that cater to diverse market segments. Joining our team means becoming part of a global network of professionals who share a passion for hospitality excellence. We offer competitive compensation, comprehensive benefits, and opportunities for career growth and development.
Tanggung Jawab
- Supervise and coordinate daily housekeeping operations to ensure cleanliness standards are met
- Train, mentor, and evaluate housekeeping staff to maintain high performance levels
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels
- Inspect guest rooms and public areas to ensure they meet Accor's quality standards
- Address and resolve guest concerns related to room cleanliness and amenities
- Develop and implement efficient cleaning schedules and procedures
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Monitor and control labor costs while maintaining service quality
Kualifikasi
- Previous experience in housekeeping supervision or management role
- Strong knowledge of housekeeping procedures, standards, and best practices
- Excellent leadership and team management skills
- Attention to detail and commitment to cleanliness and presentation
- Good communication and interpersonal skills
- Ability to work efficiently under pressure and manage multiple priorities
- Basic computer literacy and familiarity with property management systems
- Physical ability to perform tasks requiring standing, walking, and lifting