Deskripsi Pekerjaan
Are you a visionary HR leader with a passion for driving operational excellence within the BPO sector? John Clements is seeking a dynamic HR Cluster Lead to join our team in Eastwood, Metro Manila. This is a high-impact role designed for an experienced professional who understands that modern HR is not just about administration, but about transformation, automation, and continuous improvement.
In this capacity, you will oversee end-to-end HR cluster operations, ensuring that our people strategy aligns seamlessly with our business growth. You will act as a key change agent, leveraging your expertise in RPA (Robotic Process Automation) and continuous improvement methodologies to optimize human capital workflows, improve employee engagement, and enhance overall organizational agility in a fast-paced BPO environment.
If you are a data-driven leader who thrives on innovation and has a proven track record of scaling operations through intelligent process design, we invite you to apply.
Tanggung Jawab
- Lead and oversee HR operations across multiple accounts, ensuring compliance and service excellence.
- Spearhead digital transformation initiatives by integrating RPA and automated systems into core HR processes.
- Drive continuous improvement projects to reduce cycle times and improve service delivery metrics.
- Provide strategic partnership to senior stakeholders to align HR objectives with client business goals.
- Manage and mentor a high-performing HR team to ensure professional growth and operational efficiency.
- Analyze workforce data to identify trends, mitigate risks, and propose data-backed solutions.
- Oversee employee relations, retention strategies, and performance management frameworks within the cluster.
Kualifikasi
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 8-10 years of experience in HR, with at least 5 years in a leadership role within the BPO industry.
- Demonstrated experience in leading HR transformation projects, specifically involving RPA or workflow automation.
- Expertise in continuous improvement methodologies (e.g., Lean, Six Sigma).
- Strong knowledge of Philippine Labor Law and BPO operational standards.
- Excellent communication, stakeholder management, and change management skills.
- High proficiency in HRIS platforms and data analytics tools.