Deskripsi Pekerjaan
Are you passionate about creating an exceptional employee experience? Qualfon is seeking a dedicated and detail-oriented Human Resource Shared Services Specialist to join our growing team in Cebu, Central Visayas. In this critical role, you will be the cornerstone of our HR operations, ensuring every interaction is handled with efficiency, accuracy, and a people-first mindset.
As an HR Shared Services Specialist, you will be responsible for delivering a high-quality employee experience by managing and resolving HR-related inquiries, processing transactions, and maintaining impeccable data integrity. You will work closely with various departments to streamline HR processes and contribute to a positive and productive workplace culture. Your ability to navigate HR systems and provide timely solutions will directly impact our workforce's satisfaction and operational success.
Qualfon is a global leader in business process outsourcing (BPO) and a rapidly growing company. In this role, you will serve as the first point of contact for employees and managers regarding HR policies, benefits, payroll, and general inquiries. You will utilize our HRIS system to process requests, update employee records, and ensure strict compliance with data privacy regulations. Your commitment to accuracy and your ability to handle sensitive information with discretion will be key to your success in this fast-paced environment.
At Qualfon, we believe in empowering our people. You will have the opportunity to develop your expertise in a supportive environment that values continuous improvement and professional growth. We offer a competitive compensation package, comprehensive health benefits, and a collaborative work culture. If you are dedicated to providing top-tier HR support and thrive in a dynamic setting, we encourage you to apply today and help shape the future of our workforce!
Tanggung Jawab
- Serve as the primary point of contact for employee inquiries regarding HR policies, benefits, and procedures.
- Process HR transactions accurately, including new hires, terminations, promotions, and data changes in the HRIS.
- Maintain and ensure the integrity of employee records and HR databases through regular audits and data validation.
- Coordinate with payroll, recruitment, and benefits teams to ensure seamless service delivery.
- Generate and analyze HR metrics and reports to identify trends and improve service efficiency.
- Assist in the development and documentation of HR processes and procedures.
- Handle employee lifecycle events such as onboarding documentation and exit interviews.
- Ensure all activities comply with company policies and local labor laws.
Kualifikasi
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- At least 1-2 years of experience in an HR Shared Services, HR Generalist, or administrative role.
- Strong knowledge of HRIS systems (e.g., Workday, SAP SuccessFactors, or similar).
- Excellent verbal and written communication skills in English.
- High level of attention to detail and accuracy in data management.
- Ability to handle sensitive and confidential information with professionalism.
- Strong problem-solving skills and a customer-service orientation.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).