Deskripsi Pekerjaan
Elevate Your Career with Alorica in Davao
Are you a passionate HR professional with a knack for fostering positive workplace cultures and navigating complex employee dynamics? Alorica is seeking a dynamic Human Resources Business Partner (Employee Relations) to join our growing team in Davao. In this pivotal role, you won't just be managing policies; you'll be a strategic partner to our leadership team, driving engagement and ensuring our most valuable assetâour peopleâthrive in a high-performance environment.
As an HRBP specializing in Employee Relations, you will serve as a bridge between management and employees. Your expertise will be crucial in maintaining labor law compliance, resolving grievances with empathy and fairness, and implementing initiatives that boost morale across the organization. This is an incredible opportunity to influence organizational success at one of the worldâs leading customer experience providers.
We are looking for a proactive communicator who can balance the needs of the business with the well-being of our staff. If you have a deep understanding of Philippine Labor Laws and a proven track record of driving cultural change, Alorica offers a vibrant work environment and the platform to make a tangible impact on our Davao operations.
Tanggung Jawab
- Act as a strategic consultant to leaders on employee relations matters, performance management, and policy interpretation.
- Conduct thorough and objective investigations into employee concerns, grievances, and disciplinary issues.
- Ensure 100% compliance with Philippine Labor Laws and internal corporate governance standards.
- Develop and implement employee engagement programs designed to improve retention and workplace satisfaction.
- Partner with Operations Managers to identify talent gaps and facilitate performance improvement plans (PIPs).
- Facilitate mediation sessions to resolve workplace conflicts and foster a collaborative team environment.
- Analyze HR metrics and turnover data to provide actionable insights to senior leadership.
- Support the end-to-end disciplinary process, ensuring fairness, documentation, and due process.
Kualifikasi
- Bachelorâs degree in Human Resources Management, Psychology, Business Administration, or a related field.
- Minimum of 3â5 years of experience as an HRBP or in a specialized Employee Relations role, preferably within the BPO industry.
- In-depth knowledge of the Philippine Labor Code and local employment regulations.
- Exceptional interpersonal and communication skills (both written and verbal).
- Strong conflict-resolution skills with the ability to remain neutral and objective.
- Demonstrated ability to handle highly confidential information with integrity.
- Proficiency in HRIS platforms and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work in a fast-paced, high-pressure environment with shifting priorities.