Deskripsi Pekerjaan
World Courier Singapore Pte Ltd is seeking a strategic and results-driven Human Resources & Service Operations Manager to join our team in Petaling Jaya. In this dual-focused role, you will be the backbone of our operational excellence, ensuring that our HR framework aligns seamlessly with our service delivery standards. You will lead the provision of comprehensive HR services while optimizing operational workflows to support our high-performance culture.
The ideal candidate will be a proactive problem-solver who excels in navigating the complexities of human capital management and process improvement. You will play a pivotal role in fostering employee engagement, maintaining compliance, and driving service efficiency across our Malaysian operations. If you are a versatile leader looking to make a measurable impact in a fast-paced logistics and services environment, we invite you to apply.
Tanggung Jawab
- Direct and oversee all Human Resources functions, including talent acquisition, onboarding, performance management, and employee relations.
- Align HR strategies with business objectives to enhance operational efficiency and service delivery.
- Develop and implement workplace policies that ensure compliance with local labor laws and internal corporate standards.
- Manage end-to-end service operations, identifying bottlenecks and implementing continuous improvement initiatives.
- Facilitate training and development programs to uplift team capabilities and service quality.
- Serve as a strategic partner to senior management, providing actionable data insights on workforce metrics and operational KPIs.
- Oversee payroll, benefits administration, and compensation structures to maintain market competitiveness.
Kualifikasi
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 5-7 years of experience in an HR leadership or integrated HR/Operations management role.
- Strong knowledge of Malaysian Employment Act and local statutory requirements.
- Proven ability to manage complex operations and cross-functional teams effectively.
- Excellent communication, interpersonal, and conflict-resolution skills.
- High proficiency in HR Information Systems (HRIS) and office productivity software.
- Strong analytical mindset with a focus on data-driven decision-making.
- Ability to thrive in a fast-paced, dynamic global service environment.