Deskripsi Pekerjaan
Are you looking to accelerate your IT career with a global technology leader? Petrolink Services Indonesia is seeking a highly skilled and proactive ICT Support Services Engineer to join our dynamic team in Jakarta Raya. In this role, you will play a critical part in maintaining, troubleshooting, and optimizing our information and communications technology infrastructure to ensure seamless global operations.
Petrolink is a global pioneer specializing in user-driven technology, advanced visualization, and real-time data solutions for the fast-paced Oil and Gas Industry. As an ICT Support Services Engineer, you will bridge the gap between complex technological systems and end-user efficiency, ensuring high system uptime and security. This is an exceptional contract-based opportunity to gain hands-on experience with cutting-edge enterprise technologies while collaborating with cross-functional global teams.
We value technical curiosity, proactive problem-solving, and a dedication to delivering top-tier service. If you are passionate about IT infrastructure, network support, and driving technological efficiency, Petrolink is the place for you to thrive.
Tanggung Jawab
- Provide high-quality Tier 1 and Tier 2 technical support for workstation hardware, software applications, and network infrastructure.
- Monitor, maintain, and troubleshoot local and remote IT infrastructure, including local servers, switches, access points, and firewalls.
- Deploy, configure, and maintain end-user devices such as laptops, desktops, IP phones, and peripherals.
- Manage user accounts, permissions, and security groups within Active Directory, Azure AD, and Microsoft 365 environments.
- Collaborate closely with global IT infrastructure teams to implement standardized security patches, system upgrades, and network policies.
- Document, track, and resolve IT support tickets efficiently using internal ITSM ticketing platforms.
- Ensure continuous data safety and business continuity by overseeing local backup schedules and disaster recovery protocols.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a closely related field.
- Minimum of 2 to 4 years of proven experience as an ICT Support Engineer, IT Administrator, or Helpdesk Engineer.
- Strong expertise in Microsoft Windows Client/Server operating systems, Active Directory, and Microsoft 365 Administration.
- Solid understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, VPN, and VLANs.
- Exceptional analytical and troubleshooting skills, with the ability to diagnose complex hardware and software issues rapidly.
- Fluency in English (written and verbal) is highly essential to collaborate effectively with global team members.
- Prior experience in the Oil and Gas sector or working with industrial real-time data solutions is highly advantageous.