Deskripsi Pekerjaan
Join our dynamic team at PT X-Motors Internasional Group as an Inbound Telemarketing Supervisor and take your career to new heights! We're seeking a motivated and experienced professional to lead our inbound telemarketing team and drive exceptional customer experiences. As a key member of our customer service division, you'll have the opportunity to make a significant impact on our business while developing your leadership skills in a fast-paced environment.
As an Inbound Telemarketing Supervisor, you'll be responsible for managing daily operations, coaching team members, and ensuring we meet our sales targets while maintaining the highest standards of customer service. This position offers an exciting opportunity to develop your leadership skills in a fast-paced environment while contributing to our company's growth and success in the automotive industry.
p>Your role will involve developing and implementing effective telemarketing strategies, analyzing call metrics to identify areas for improvement, and providing regular coaching to team members to enhance their performance. You'll also handle escalated customer inquiries, resolve complex issues, and collaborate with other departments to ensure a seamless customer experience.We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. If you're a results-oriented individual with strong communication skills, a proven track record in team leadership, and a passion for exceeding customer expectations, we encourage you to apply today and join our winning team!
Tanggung Jawab
- Lead, motivate, and manage a team of inbound telemarketing representatives
- Monitor team performance and provide regular coaching to achieve sales targets
- Develop and implement effective telemarketing strategies and scripts
- Handle escalated customer inquiries and resolve complex issues
- Analyze call metrics and report on team performance to senior management
- Train new hires on company products, services, and call procedures
- Ensure compliance with company policies and industry regulations
- Collaborate with other departments to improve customer experience
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field preferred
- Minimum 3 years of experience in inbound telemarketing or customer service
- At least 1-2 years of supervisory or team leadership experience
- Fluency in English (both written and spoken) is required
- Strong communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in CRM software and call center technologies
- Results-oriented with a proven track record of meeting sales targets