Deskripsi Pekerjaan
Join our dynamic team as an Indoor Sales Coordinator where you'll be the central point of contact for customer interactions and sales operations. This role offers the opportunity to master the complete sales cycle from initial inquiry to order fulfillment in a fast-paced environment. You'll leverage exceptional communication skills to resolve customer inquiries via phone, email, and messaging platforms while building lasting relationships. Your responsibilities will include preparing accurate quotations and invoices, ensuring seamless processing of sales orders, and coordinating delivery schedules to guarantee timely fulfillment. This position is ideal for detail-oriented individuals passionate about sales support operations and customer satisfaction.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and messaging platforms with professionalism and efficiency
- Prepare detailed quotations, invoices, and sales documentation while maintaining accuracy standards
- Process sales orders through CRM systems and coordinate logistics with warehouse/delivery teams
- Monitor order status and resolve delivery-related issues proactively
- Collaborate with sales team to support customer relationship management
- Maintain organized digital and physical records of all sales transactions
- Contribute to process improvements for sales documentation and order fulfillment
Kualifikasi
- Diploma or degree in Business Administration, Sales, or related field preferred
- Minimum 1-2 years experience in sales coordination or customer service role
- Proficiency in CRM software and MS Office Suite (Excel, Word, Outlook)
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong organizational abilities with attention to detail in documentation
- Proven problem-solving skills in customer service scenarios
- Ability to work independently and collaboratively in a team environment
- Knowledge of sales order processing and inventory management systems