Deskripsi Pekerjaan
Are you an organized professional with a passion for insurance operations? Office Beacon is seeking a highly skilled Insurance Back Office Specialist to join our dynamic team in Angeles City. In this role, you will play a critical part in our benefits administration workflows, ensuring accuracy, efficiency, and exceptional service for our clients.
As an Insurance Back Office Specialist, you will act as the operational backbone for our insurance accounts. You will manage complex benefits data, coordinate with stakeholders, and ensure all administrative tasks align with industry standards. This is an excellent opportunity for candidates who thrive in a fast-paced environment and possess a keen eye for detail. If you have experience with AMS (Agency Management Systems) and a background in benefits administration, we want to hear from you!
Tanggung Jawab
- Manage end-to-end benefits administration processes, including enrollment, changes, and terminations.
- Utilize Agency Management Systems (AMS) to maintain accurate client records and policy documentation.
- Provide high-level account management support to ensure client satisfaction and retention.
- Conduct regular audits of insurance files to ensure compliance with company policies and regulatory requirements.
- Coordinate with carriers and internal teams to resolve billing discrepancies and coverage issues.
- Prepare detailed reports and documentation for management review.
- Assist in streamlining back-office operations to improve overall departmental productivity.
Kualifikasi
- Proven experience as an Insurance Back Office Specialist or a similar administrative role.
- Strong background in benefits administration and knowledge of insurance terminology.
- Proficiency in using Agency Management Systems (AMS) such as Vertafore, Applied Epic, or similar platforms.
- Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders.
- High level of accuracy, attention to detail, and organizational skills.
- Strong problem-solving abilities and the capacity to work independently.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).