Deskripsi Pekerjaan
Poh Heng Jewellery (Private) Limited, a prestigious name in Singapore's jewellery industry, is seeking a dedicated and enthusiastic individual to join our team as an Intern, Service Excellence - Customer Service. This is an exciting opportunity to gain practical experience in a luxury retail setting, focusing on delivering exceptional service to our valued clients.
As an intern, you will be immersed in our service excellence initiatives, learning from experienced professionals and contributing to real-world projects. You will assist in managing customer interactions, ensuring a seamless and positive experience for every visitor to our stores.
This role is perfect for students or recent graduates who aspire to build a career in customer service, retail management, or luxury brand management. You will develop key skills in communication, problem-solving, and client relationship management.
Key responsibilities include:
- Assisting in handling customer inquiries and resolving issues through various channels.
- Supporting the service team in maintaining high service standards.
- Contributing to service improvement projects and initiatives.
- Performing administrative duties to support customer service operations.
- Participating in training sessions to enhance service excellence.
- Helping to analyze customer feedback and service data.
We are looking for candidates who are passionate about customer service and eager to learn. If you are ready to take on a challenging and rewarding internship, we encourage you to apply.
Tanggung Jawab
- Assist in managing customer inquiries and complaints via phone, email, and in-person interactions.
- Support the service team in delivering consistent, high-quality customer experiences.
- Participate in service excellence initiatives and contribute to continuous improvement efforts.
- Perform administrative tasks such as updating customer records and preparing service reports.
- Collaborate with cross-functional teams to address customer needs effectively.
- Help coordinate and attend training sessions for customer service best practices.
- Monitor and analyze customer feedback to identify service trends and areas for enhancement.
Kualifikasi
- Currently enrolled in or recent graduate of a diploma or degree program, preferably in business, hospitality, or a related field.
- Strong interest in customer service and the luxury retail industry.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a team-oriented environment.
- Detail-oriented with strong organizational skills.
- Available to commit to a full-time internship for at least 6 months.
- Previous customer service experience is a plus but not required.