Deskripsi Pekerjaan
Are you looking to kickstart your career in the vibrant hospitality industry? PT Sembilan Wali Nusantara is currently seeking a highly motivated and communicative Intern Telemarketing / CS Marketing to join our growing team in Poncokusumo, Jawa Timur.
This internship is designed for individuals who are passionate about customer service, sales communication, and building professional relationships. As an intern, you will gain hands-on experience in lead generation, customer engagement, and marketing strategies while working in a supportive, fast-paced environment. We are committed to your professional growth and provide intensive training to sharpen your communication skills. Outstanding performers will have the unique opportunity to transition into a permanent role with our company.
Tanggung Jawab
- Conduct outbound telemarketing calls to prospective clients to promote our hospitality services.
- Handle customer inquiries professionally via phone, email, and social media platforms.
- Manage and update the customer database to ensure lead tracking accuracy.
- Support the marketing team in executing promotional campaigns and customer retention programs.
- Provide detailed reports on call activity and conversion rates to the supervisor.
- Assist in maintaining high standards of customer satisfaction through active listening and problem-solving.
- Collaborate with internal departments to improve service delivery and communication processes.
Kualifikasi
- Students or recent graduates in Marketing, Communication, Business Administration, or related fields.
- Excellent verbal and written communication skills in Bahasa Indonesia (fluency in English is a plus).
- Strong interest in the hospitality industry and sales/customer service operations.
- Highly organized, proactive, and capable of working under minimal supervision.
- Proficient in using office productivity tools (Microsoft Office/Google Workspace).
- Eager to learn, open to feedback, and possesses a strong work ethic.
- Ability to commit to the full internship duration in Poncokusumo.