Deskripsi Pekerjaan
Are you an experienced IT professional looking to make a significant impact within a dynamic and growing organization? Kamoro Maxima Integra is currently seeking a dedicated and highly skilled IT Application Support specialist to join our team in Jakarta Raya. As a key player in our Information Technology and Communication department, you will be instrumental in ensuring the seamless operation, stability, and performance of our critical business applications.
In this role, you will bridge the gap between technical development and end-user experience. We are looking for a proactive problem solver with at least 3 years of proven experience in application support, system troubleshooting, and database management. You will work closely with cross-functional teams to identify system bottlenecks, deploy updates, and provide top-tier technical assistance to internal stakeholders.
At Kamoro Maxima Integra, we believe in fostering a culture of continuous learning and technological innovation. We offer a collaborative work environment where your technical expertise will be valued and your professional growth actively supported. If you have a passion for optimizing IT systems, a keen eye for detail, and a drive to deliver exceptional support services, we want to hear from you. Join us and take the next big step in your IT career today!
Tanggung Jawab
- Monitor, maintain, and support core business applications to ensure maximum uptime and performance.
- Provide second and third-level technical support to end-users, resolving complex application issues in a timely manner.
- Collaborate with software developers and engineers to troubleshoot defects, test patches, and deploy system updates.
- Analyze system logs, identify recurring issues, and implement proactive measures to prevent future disruptions.
- Maintain comprehensive documentation, including user manuals, troubleshooting guides, and standard operating procedures (SOPs).
- Manage and prioritize support tickets using IT service management (ITSM) tools, ensuring compliance with established Service Level Agreements (SLAs).
- Assist in user onboarding, training, and permission management within various enterprise applications.
- Participate in system migration, integration testing, and continuous improvement initiatives.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
- Minimum of 3 years of proven experience in IT Application Support, System Administration, or a similar role.
- Strong proficiency in relational databases (e.g., MySQL, PostgreSQL, SQL Server) with the ability to write and optimize SQL queries.
- Solid understanding of web technologies, APIs, and basic networking concepts.
- Experience with IT ticketing systems (e.g., Jira Service Desk, ServiceNow) and ITIL best practices.
- Excellent analytical and problem-solving skills with a strong attention to detail.
- Outstanding verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment.