Deskripsi Pekerjaan
Are you a detail-oriented professional looking to leverage your technical skills and Mandarin language proficiency? Lucky Mom Indonesia is seeking a dedicated System Management Staff to join our dynamic team. In this pivotal role, you will be responsible for gathering and analyzing user requests, acting as a vital bridge between our technical teams and Mandarin-speaking clients. We are looking for someone who thrives in a fast-paced environment and is committed to delivering exceptional system support.
As a System Management Staff, you will ensure that our internal systems run smoothly while providing clear, efficient solutions to user inquiries. You will play a key role in optimizing our operational workflows and maintaining high standards of service quality. If you are passionate about technology and possess strong communication skills, we want to hear from you. Join us at Lucky Mom Indonesia and help us drive our digital success forward.
Tanggung Jawab
- Collect, analyze, and document detailed user requests for system improvements and technical support.
- Provide direct technical assistance to Mandarin-speaking stakeholders to ensure seamless system usage.
- Coordinate with the IT department to troubleshoot and resolve complex system issues efficiently.
- Monitor system performance logs and report anomalies to the appropriate management levels.
- Update and maintain accurate technical documentation and user guides in both English and Mandarin.
- Assist in the deployment of system updates and configuration changes with minimal downtime.
- Conduct regular follow-ups with users to ensure satisfaction and identify areas for further system optimization.
Kualifikasi
- Fluent in Mandarin (speaking and reading) with excellent English communication skills.
- Degree in Information Technology, Computer Science, or a related technical field.
- Proven experience in system management, IT support, or technical operations.
- Strong analytical skills with the ability to diagnose and solve technical problems effectively.
- Proficient in using ticketing systems, CRM software, and standard office applications.
- Ability to work independently and collaboratively within a cross-functional team.
- Strong interpersonal skills and a customer-centric approach to problem-solving.