Deskripsi Pekerjaan
Are you a dedicated IT professional looking to make a significant impact within a global trading organization? Honda Trading is seeking a skilled IT Application Support Specialist to join our dynamic team in Jakarta Pusat. In this pivotal role, you will serve as the primary point of contact for technical assistance, ensuring business continuity through reliable system performance.
As part of our IT department, you will be responsible for providing high-quality application support, diagnosing and resolving complex system issues, and ensuring the seamless operation of our core business software. You will also play a key role in user management and security protocols, safeguarding company data while assisting in system development and upgrades. If you thrive in a fast-paced environment and have a passion for troubleshooting, we invite you to apply.
Tanggung Jawab
- Provide Tier 2/3 technical support for internal applications, troubleshooting hardware and software issues efficiently.
- Monitor system performance, uptime, and availability to ensure optimal operational standards.
- Manage user accounts, permissions, and access rights to maintain strict security compliance.
- Collaborate with system developers to identify bugs, document requirements, and facilitate smooth system upgrades.
- Respond to help desk tickets and service requests in a timely and professional manner.
- Conduct regular system health checks and perform preventive maintenance tasks.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in application support, system administration, or IT help desk roles.
- Strong understanding of ITIL frameworks and incident management processes.
- Excellent problem-solving skills with the ability to troubleshoot complex technical errors.
- Proficiency in using remote desktop tools and ticketing systems.
- Fluent in English and Bahasa Indonesia; strong communication skills are essential.