Deskripsi Pekerjaan
Are you a proactive and detail-oriented IT professional with a passion for ensuring seamless business operations? Susanti Megah, a dynamic and growing company based in Surabaya, Jawa Timur, is seeking an experienced IT Application Support Specialist to join our dedicated technology team. We are committed to leveraging cutting-edge solutions to drive our business forward, and the reliability of our internal applications is paramount to our success.
In this crucial role, you will be the cornerstone of our internal business application landscape, ensuring their optimal performance, stability, and continuous improvement. You'll be responsible for providing expert support to end-users, conducting routine maintenance, and actively participating in the development lifecycle of our critical business tools. This is an exciting opportunity to leverage your technical expertise to directly impact our operational efficiency, enhance user experience, and contribute to our strategic growth.
The ideal candidate will possess a strong blend of technical skills, excellent communication abilities, and a customer-centric approach. You will troubleshoot complex issues, implement solutions, and collaborate closely with development teams to identify and resolve systemic problems. If you thrive in a collaborative environment, possess strong problem-solving skills, and are committed to delivering exceptional technical support, we encourage you to apply. Join Susanti Megah and become an integral part of a team that values innovation, reliability, and continuous learning in a supportive and challenging work environment.
Tanggung Jawab
- Provide first-line and second-line support for internal business applications, resolving user issues and escalating complex problems to relevant teams.
- Perform routine system maintenance, including application patching, upgrades, and data integrity checks, to ensure optimal performance and security.
- Monitor application performance and availability, identifying and proactively addressing potential issues before they impact users.
- Collaborate with development teams to test new application features, fixes, and enhancements, ensuring smooth deployment.
- Document support procedures, knowledge base articles, and application configurations to facilitate efficient problem resolution and knowledge transfer.
- Assist in the implementation and configuration of new internal business applications as required.
- Conduct training sessions for end-users on application functionalities and best practices.
- Participate in on-call rotation for critical application support outside regular business hours, if required.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-4 years of experience in an IT Application Support or similar role, preferably within a corporate environment.
- Proficiency in troubleshooting and supporting various business applications (e.g., ERP, CRM, custom-built internal tools).
- Familiarity with database systems (e.g., SQL Server, MySQL) and ability to write basic SQL queries for data analysis and troubleshooting.
- Strong understanding of ITIL principles and best practices for incident, problem, and change management.
- Excellent analytical, problem-solving, and communication skills, with a customer-centric approach.
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
- Fluency in English (written and verbal) is required; proficiency in Bahasa Indonesia is highly advantageous.