Deskripsi Pekerjaan
Are you a seasoned IT professional with a passion for ERP systems and team leadership? Erajaya, a leading retail and distribution powerhouse, is seeking an IT Application Support Supervisor to join our dynamic technology team in Jakarta. In this pivotal role, you will be the technical backbone of our critical enterprise applications, ensuring seamless operations across our extensive network of head offices and branches.
As our IT Application Support Supervisor, you will lead efforts in the deployment, maintenance, and optimization of SAP, Odoo, and POS systems. We are looking for a proactive problem-solver who can not only manage complex system configurations but also mentor a team of support specialists to deliver exceptional service quality. You will play a key role in digital transformation initiatives, ensuring our systems are scalable, secure, and aligned with our business growth.
If you thrive in a fast-paced environment and possess a deep understanding of enterprise architecture, we invite you to join our talent pool and help shape the future of Erajaya’s IT infrastructure.
Tanggung Jawab
- Oversee the installation, configuration, and optimization of SAP and Odoo ERP applications across all corporate and branch sites.
- Monitor and maintain POS (Point of Sale) systems to ensure 99.9% uptime and high transaction integrity.
- Lead and mentor the IT application support team, providing technical guidance and incident escalation management.
- Coordinate with cross-functional stakeholders to troubleshoot system performance bottlenecks and implement proactive upgrades.
- Develop and document standard operating procedures (SOPs) for application management and disaster recovery.
- Analyze system usage patterns to recommend improvements and cost-effective digital solutions.
- Ensure compliance with company security standards and data integrity protocols within all managed applications.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3-5 years of experience in IT application support or administration, specifically with SAP and Odoo.
- Proven track record of supervising a team or leading technical projects.
- Strong technical expertise in POS system architecture and retail-specific IT solutions.
- Excellent communication skills with the ability to bridge the gap between technical requirements and business needs.
- Strong analytical mindset with the ability to troubleshoot complex system issues under pressure.
- Certification in SAP or related ERP systems is highly preferred.