Deskripsi Pekerjaan
Are you a passionate problem-solver with a knack for technical troubleshooting? Lawencon International is seeking a detail-oriented IT Engineer Level 1 / Operator to join our dynamic technical support team in Jakarta Selatan. In this role, you will serve as the crucial bridge between initial support requests and high-level engineering resolution, ensuring our applications perform at their peak.
As an IT Engineer Level 1, you will be responsible for diagnosing complex application issues that go beyond basic support, conducting thorough root-cause analysis, and implementing solutions that minimize downtime. We are looking for a proactive professional who thrives in a fast-paced environment and is committed to maintaining high standards of service excellence for our users.
Join Lawencon International and grow your career in a collaborative environment where your technical expertise directly impacts our operational success. If you are eager to sharpen your skills in application support and incident management, we want to hear from you.
Tanggung Jawab
- Monitor and analyze incoming application incidents escalated from Level 0 support.
- Perform in-depth troubleshooting to identify the root cause of software or system failures.
- Implement effective technical solutions to resolve application errors and ensure service continuity.
- Document incident findings and resolution steps in the internal ticketing system.
- Coordinate with Level 2 and Level 3 engineering teams for deep-dive technical issues.
- Maintain system health through proactive monitoring and performance reporting.
- Ensure compliance with company security and operational protocols during incident handling.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT operations, helpdesk, or application support.
- Proficiency in SQL and relational database management systems.
- Strong understanding of web application architecture and common troubleshooting methodologies.
- Excellent analytical, logical reasoning, and communication skills in both Indonesian and English.
- Ability to work in a rotating shift schedule to support 24/7 operations.
- Strong interpersonal skills with a service-oriented mindset.