Deskripsi Pekerjaan
Lawencon International is seeking a proactive and tech-savvy IT Engineer (Level 0 / Helpdesk) to join our dynamic team in Jakarta Selatan. As the primary point of contact for our technical support ecosystem, you will play a critical role in ensuring seamless operations for our users.
This is an excellent opportunity for early-career IT professionals to gain hands-on experience in a fast-paced environment. You will be responsible for triaging incoming requests, resolving foundational technical issues, and maintaining high standards of service excellence through our ticketing system.
If you are a problem-solver with a passion for troubleshooting and excellent communication skills, we invite you to grow your career with us.
Tanggung Jawab
- Serve as the first point of contact for technical inquiries via phone, email, and ticketing systems.
- Provide Level 0 technical support, identifying and resolving basic hardware, software, and network issues.
- Document all technical incidents thoroughly in the ticketing system to ensure accurate tracking and reporting.
- Escalate complex technical issues to the relevant Level 2/3 engineering teams with clear documentation.
- Assist in the installation, configuration, and maintenance of workstations and peripheral devices.
- Monitor system performance and perform routine health checks on critical IT infrastructure.
- Contribute to the IT knowledge base by creating and updating standard operating procedures (SOPs).
- Maintain clear communication with users regarding the status and resolution of their support requests.
Kualifikasi
- Diploma (D3) or Bachelor's (S1) degree in Information Technology, Computer Science, or a related field.
- Fresh graduates are highly encouraged to apply; previous internship experience in IT Support is a significant plus.
- Strong understanding of Windows/macOS operating systems and common office productivity software (MS Office, Google Workspace).
- Familiarity with basic network troubleshooting (IP address, DNS, DHCP, and VPN).
- Ability to work in a shifting schedule as required by operational demands.
- Strong analytical and problem-solving skills with a service-oriented mindset.
- Excellent verbal and written communication skills in both Indonesian and English.
- Able to work independently and as part of a collaborative team.