Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart or advance your career in IT support? Our team in Karawang is seeking a dedicated IT Helpdesk Staff to provide high-quality technical assistance and ensure our operational excellence. In this role, you will be the first point of contact for technical issues, contributing to a collaborative environment that values professional development and technical growth.
You will work with modern hardware and software systems, resolving tickets while gaining hands-on experience in network troubleshooting and system administration. We are committed to fostering your skills through mentorship and challenging project opportunities in a fast-paced industrial environment.
Tanggung Jawab
- Serve as the primary point of contact for IT-related inquiries and technical support requests from staff.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage user accounts, passwords, and access rights across organizational systems.
- Perform regular maintenance and system updates to ensure optimal performance of IT infrastructure.
- Maintain detailed records of incidents and resolutions using our internal ticketing system.
- Coordinate with senior IT staff on larger infrastructure projects or upgrades.
- Provide training and guidance to employees on common software tools and office equipment.
Kualifikasi
- Diploma (D3) or Bachelor’s degree (S1) in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in an IT Helpdesk or technical support role.
- Strong knowledge of Windows/macOS operating systems and office productivity suites.
- Experience with basic network troubleshooting (TCP/IP, LAN/WAN, Wi-Fi).
- Solid understanding of hardware installation and maintenance (printers, PCs, laptops).
- Strong communication skills with a customer-centric mindset.
- Ability to work under pressure and handle multiple tickets simultaneously.
- Proficiency in both Bahasa Indonesia and English is a plus.