Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for problem-solving? Sangkuriang International is seeking a dedicated IT Helpdesk Support Specialist to join our dynamic team in Jakarta. In this role, you will be the frontline hero for our internal and external users, ensuring our technology ecosystem runs seamlessly.
As an IT Helpdesk at Sangkuriang International, you will take ownership of monitoring post-deployment applications, performing critical on-site support, and providing technical guidance to ensure optimal user experience. We value proactive communication and technical accuracy, particularly in your ability to translate complex system behaviors into clear, actionable application reports for our stakeholders. This position requires a professional comfortable with shift-based work to maintain 24/7 service stability.
Tanggung Jawab
- Monitor and maintain the health of post-deployment applications to ensure high availability and performance.
- Provide rapid on-site and remote technical support to internal and external users to resolve hardware and software issues.
- Act as the first point of contact for troubleshooting system errors and application bugs.
- Generate comprehensive application performance and incident reports for management review.
- Collaborate with development teams to escalate issues that require deeper backend investigation.
- Manage system access, user accounts, and permission configurations in accordance with security protocols.
- Participate in a rotating shift schedule to support the operational requirements of the company.
- Document recurring technical issues and contribute to the internal Knowledge Base to streamline future support.
Kualifikasi
- Minimum Diploma (D3/S1) in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Helpdesk, Technical Support, or System Administrator (minimum 1-2 years).
- Strong knowledge of Windows/Linux operating systems and common network configurations.
- Familiarity with monitoring tools and application performance management (APM) concepts.
- Excellent analytical skills with a focus on incident resolution and root cause analysis.
- Strong verbal and written communication skills in both Bahasa Indonesia and English.
- Ability to work independently and under pressure, specifically within a shift-based environment.
- Professional attitude with a customer-centric mindset.