Deskripsi Pekerjaan
Are you a proactive IT professional looking to make a significant impact within a leading Indonesian technology firm? Sharing Vision Indonesia is seeking a highly skilled IT Operation Engineer to join our dynamic team in Jakarta Selatan. This pivotal role sits at the intersection of Data Platform management, mission-critical Application Support, and high-quality Service Desk excellence.
In this position, you will be responsible for maintaining the health and performance of our data infrastructure, ensuring that our applications run seamlessly, and providing top-tier technical support to our stakeholders. We are looking for an individual who thrives in a fast-paced environment, possesses strong troubleshooting capabilities, and is passionate about optimizing IT operations to drive business efficiency.
If you are a problem-solver who enjoys working with diverse technologies and wants to contribute to a growing team where your technical expertise is valued, we invite you to apply and help us elevate our operational standards.
Tanggung Jawab
- Monitor and maintain data platform infrastructure to ensure high availability and performance.
- Provide tier-2 and tier-3 application support, investigating complex technical issues and coordinating resolutions.
- Manage end-to-end service desk operations, ensuring timely ticket resolution and high user satisfaction.
- Execute regular system health checks, patch management, and security updates.
- Collaborate with cross-functional development teams to streamline deployment processes and operational workflows.
- Document technical procedures, system configurations, and troubleshooting guides for internal knowledge sharing.
- Automate repetitive operational tasks to enhance efficiency and reduce manual intervention.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in IT operations, system administration, or application support.
- Proficiency in managing data platforms (e.g., SQL Server, PostgreSQL, or cloud-based data warehouses).
- Strong understanding of ITIL frameworks and service desk management tools.
- Experience with monitoring tools and performance tuning for critical business applications.
- Excellent analytical, problem-solving, and communication skills in both English and Indonesian.
- Ability to work independently and as part of a collaborative, fast-paced team.