Deskripsi Pekerjaan
Are you a detail-oriented IT professional looking to make an impact in the financial technology sector? Rapid Technology Indonesia is seeking a highly skilled IT Services Monitoring Specialist to join our team in Tangerang. In this role, you will be the eyes and ears of our critical banking infrastructure, ensuring maximum uptime, performance, and security for our financial services.
As part of our mission to deliver seamless digital banking experiences, you will be responsible for proactively identifying anomalies and resolving performance bottlenecks. This is a high-visibility position within a fast-paced environment, perfect for individuals who thrive in operations and are passionate about maintaining robust service level agreements (SLAs) within the banking industry.
Tanggung Jawab
- Monitor IT infrastructure and core banking application services in real-time to ensure 24/7 availability.
- Analyze system alerts, prioritize incidents, and escalate critical issues to the relevant technical teams.
- Maintain and optimize monitoring tools (e.g., Zabbix, Nagios, ELK Stack, or similar) to improve detection accuracy.
- Generate daily, weekly, and monthly performance reports for IT management and key stakeholders.
- Collaborate with cross-functional teams to perform root cause analysis (RCA) for any service disruptions.
- Ensure compliance with banking security protocols and internal IT governance standards.
- Develop and update operational playbooks to streamline incident response procedures.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT operations, NOC (Network Operations Center), or service monitoring roles.
- Solid understanding of banking application architectures and financial service workflows.
- Proficiency in monitoring tools and scripting languages (Bash, Python, or PowerShell) for automation.
- Strong problem-solving skills and the ability to remain calm under high-pressure scenarios.
- Excellent communication skills with the ability to translate technical issues into actionable insights.
- Experience working in a regulated industry, preferably banking or financial services.