Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career in the hospitality industry? Mahogany Hotel Nusa Dua is seeking a dynamic and proactive IT Staff to join our team in the heart of Bali. In this role, you will be the backbone of our hotel's digital operations, ensuring seamless connectivity and technical support for both our guests and internal staff.
As our IT Staff, you will play a critical role in maintaining our technological infrastructure, including network management, hardware troubleshooting, and system maintenance. We are looking for a candidate who is not only technically proficient but also possesses a strong service-oriented mindset, ready to resolve issues efficiently to provide an exceptional experience for everyone at our property.
If you are passionate about IT and ready to contribute to a world-class hospitality environment, we invite you to apply and grow your career with Mahogany Hotel Nusa Dua.
Tanggung Jawab
- Manage and maintain hotel IT infrastructure, including servers, networks, and workstations.
- Provide prompt technical support for hotel staff and resolve hardware or software-related issues.
- Perform regular system updates, backups, and security patches to ensure operational continuity.
- Assist in the installation and configuration of new hardware and peripheral devices.
- Monitor and manage internet connectivity and Wi-Fi performance throughout the hotel premises.
- Maintain clear documentation of IT equipment, inventory, and system configurations.
- Coordinate with external vendors or internet service providers to resolve escalated technical issues.
Kualifikasi
- Minimum Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support, IT Staff, or in a similar technical role.
- Strong knowledge of Windows OS, network protocols (LAN/WAN), and basic server administration.
- Familiarity with hotel management systems (PMS) or POS systems is a significant advantage.
- Exceptional troubleshooting and problem-solving skills with a focus on user experience.
- Ability to work independently and under pressure in a fast-paced environment.
- Excellent communication skills and fluency in both Indonesian and English.