Deskripsi Pekerjaan
PT Trafoindo Power Indonesia is a prominent player in the power and electrical engineering industry, recognized for its innovative solutions and dedication to excellence. We are currently seeking a skilled IT Support specialist to join our team in Banten. This role offers a fantastic opportunity to develop your career within a technology-driven and collaborative environment.
As an IT Support professional, you will be the frontline for all technical needs, ensuring our IT infrastructure remains robust and efficient. Your daily responsibilities will encompass providing technical support, performing installation and configuration of hardware and software, conducting routine maintenance, managing network systems, overseeing system monitoring and security, and resolving complex technical issues. You will also empower our staff through user assistance and training, fostering a seamless technology experience across the organization.
We are looking for a candidate with a solid technical foundation, strong problem-solving abilities, and excellent interpersonal skills. A degree in Information Technology or a related field is preferred, along with proven experience in IT support or helpdesk roles. Proficiency in network administration, system monitoring tools, and security best practices is essential. The ideal candidate is proactive, detail-oriented, and committed to delivering high-quality support.
Joining PT Trafoindo Power Indonesia means becoming part of a company that values innovation, professional growth, and a positive work culture. We offer a competitive salary, opportunities for advancement, and a supportive team environment. If you are passionate about technology and ready to contribute to our success, we invite you to apply for this exciting IT Support position.
Tanggung Jawab
- Provide technical support to end-users via phone, email, and in-person, resolving hardware and software issues promptly.
- Install, configure, and maintain computer systems, servers, and network equipment.
- Perform regular system maintenance and updates to ensure optimal performance and security.
- Assist users with account setup, permissions, and troubleshooting.
- Monitor network performance, security, and system health; respond to incidents and alerts.
- Document technical processes, solutions, and system configurations for knowledge sharing.
- Collaborate with IT team members to implement new technologies and upgrades.
Kualifikasi
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support or technical helpdesk role.
- Strong knowledge of Windows and Linux operating systems, office software, and common business applications.
- Experience with network troubleshooting, TCP/IP, DNS, DHCP, and VPN.
- Familiarity with system monitoring tools and security best practices.
- Excellent problem-solving skills and attention to detail.
- Good communication skills in English and Bahasa Indonesia.
- Ability to work independently and as part of a team.